Privacy Policy

Lavvo Studio Pty Ltd | Last updated: 8 May 2026

1. Introduction

Lavvo Studio Pty Ltd ("Lavvo", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Lavvo mobile application ("App") and associated services.

By using the App, you agree to the collection and use of your information in accordance with this policy. This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Who We Are

Lavvo Studio Pty Ltd operates a boutique yoga and sound healing studio located in Smeaton Grange, NSW, Australia. Our App allows members to book classes, manage their practice, and stay connected with the studio.

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@lavvo.com.au

3. Information We Collect

3.1 Information You Provide

When you create an account or use our App, we may collect the following personal information:

  • Full name

  • Email address

  • Payment information (processed securely via Stripe)

  • Class booking history and preferences

  • Push notification preferences

3.2 Information Collected Automatically

When you use the App, we may automatically collect:

  • Device information (device type, operating system)

  • App usage data and interaction logs

  • Push notification tokens

4. How We Use Your Information

We use the personal information we collect to:

  • Create and manage your Lavvo account

  • Process class bookings and manage your schedule

  • Send booking confirmations, reminders, and studio updates

  • Process payments securely via Stripe

  • Send push notifications relevant to your practice and bookings

  • Improve the App and our services

  • Respond to your enquiries and provide customer support

  • Comply with our legal obligations

5. Disclosure of Your Information

5.1 Third-Party Service Providers

We share your information with trusted third-party service providers only where necessary to operate our services:

  • Stripe: Payment processing. Your payment information is transmitted directly to Stripe and is subject to Stripe's Privacy Policy. We do not store your full payment card details.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5.2 Other Disclosures

We may disclose your personal information where required or permitted by law, including to comply with a legal obligation, protect the rights or safety of Lavvo or others, or in connection with a business transfer or acquisition.

6. Data Storage and Security

Your personal information is stored securely. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong password and keep your account credentials confidential.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you request deletion of your account, we will delete or anonymise your personal information within a reasonable timeframe, unless we are required to retain it for legal or regulatory purposes.

8. Your Rights

Under the Australian Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information (subject to legal obligations)

  • Opt out of receiving marketing communications

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise any of these rights, please contact us at hello@lavvo.com.au.

9. Push Notifications

With your consent, we may send push notifications to your device regarding class bookings, reminders, and studio updates. You can manage or disable push notifications at any time through your device settings.

10. Children's Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at hello@lavvo.com.au.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this policy and, where appropriate, notifying you through the App. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Lavvo Studio Pty Ltd

Email: hello@lavvo.com.au

Location: Smeaton Grange, NSW, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.